Case study: Accountability Matters
Challenge
The RIPE NCC, a not-for-profit membership organisation, needed clear and transparent communication to fulfil its governance and accountability obligations. Two critical components of this were the General Meeting (GM) and the Annual & Financial Reports, ensuring compliance with its governance framework and transparency to its members.
Strategy
- Took ownership of organising and running the General Meeting, overseeing everything from vote registrations to reporting on outcomes.
- Established clear content governance and communication processes for key corporate documents, including the Annual and Financial Reports.
- Strengthened relationships with executive leadership, board members, and internal stakeholders to streamline processes and ensure alignment.
Execution
- Managed the vote registration process via the RIPE NCC website, integrating a third-party voting system.
- Created and maintained transparent communication on the website and via email regarding timelines, topics under discussion, and voting instructions.
- Worked with internal teams and external vendors to ensure the electronic voting system was properly set up and executed flawlessly.
- Ghostwrote statements for the Chairman of the Board and CEO, ensuring a consistent and professional tone.
- Oversaw content development and sign-off for the Annual and Financial Reports, collaborating with internal stakeholders.
- Delivered presentations at the General Meeting, explaining the voting process, and coordinated vote counting and verification on-site.
Results
- Flawless execution of the General Meeting, ensuring full compliance with governance requirements.
- Increased transparency and engagement through clear and structured communications.
- 25% year-over-year increase in vote registration, achieved by gamifying the process and tracking registrations by country.
- Improved efficiency and collaboration, reducing friction in content development and approval processes.
